Importance Features in Good Customer Service

Importance F flowures in Good guest emolumentA serious guest returns is the lifeblood of any personal line of credit were heap offer promotions and slash worths to bring in as many tender customers as they urgency, alone unless we grass get approximately of those customers to come back, the line of merchandise wont be profit fit for long. Good customer profit is totally in all well-nigh bringing customers back. And about sending them away gifted happy enough to pass positive feedback about the disdain along to others, who whitethorn then try the product or good that they offer for themselves and in their turn become repeat customers.If the participation truly destiny to involve good customer service, all you bring in to do is find out that your melodic phrase consistently does these things How do the company go about forming such a relationship it easy we just should do by remembering the iodine true secret of good customer service and acting because and their postulateINTRODUCTION Q1The company go about forming such a relationship it easy we just should do by remembering the unmatched true secret of good customer service and acting consequently and their needs . Positive postulateation preempt be achived in some ways such as answer your phone an answering service Dont beget promises unless you WILL keep them an exampleYour new bedroom furniture forget be delivered on Tuesday, make sure it is delivered on Tuesday. Otherwise, dont say it perceive to your customers an example Is there anything much exasperating than telling someone what you want or what your problem is and then discovering that that person hasnt been paying attention and needs to have it explained Deal with complaints. You cant please all the people all the time. Maybe not, but if you give the complaint your attention, you may be able to please this one person this one time and position your business to reap the benefits of good customer service. Be helpfu l even if theres no immediate profit in it. Train your staff (if you have any) to be ALWAYS helpful, courteous, and beledgeable Take the extra step. Throw in something extra. enquiry 1There are 5 rudimentary needs of customer. enrapture list and explain in expatiate those needsANSWER Q1 either customer comes into the customer situation with differing wants.While wants are frequentlyhard to identify and may once in a while be unrealistic, all customer have the following five basic needs table servicePRICEQUALITY fulfillAPPRECIATIONAPPRECIATI-ONACTIONQUALITYPRICESERVICEFIVE NEEDS OF CUSTOMER.1 SERVICE Customer expect the service that they is appropriate for the level of buy that they are making .A small ,spontaneous purchase may have a well-lightedtler service needs than a longer purchase that has been care fully be after and researched.2PRICE The cost of everything we purchase is becoming more and more big .People and business want to use their financial resources aseff iciently as come-at-able .Many products previously considered unique are now considered commodities .This means that while a customer previously had to travel to the local hamburger feeding place to purchase a hamburger , now one can be acquired at many other locagtions.This makesthe component of price even more definitive to the customer .3 QUALITY Americans are less likely instantly to think of thier purchases as throaway items .Customer want the product that they purchase to be perpetual and functional until customer decide to replace them. This requirement of quality mandates that manufactures and distributors perplex products that live up to the customers expection of durabilty .Customer are much less likely to question price if they are doing business with a company thatb has a constitution for producing a high-quality product .4 ACTION Customers needs action when a problem or question aries.Many companies offer toll-free customer avail telephone lines , flexible r eturn policies ,and customer carryout services in reply to the need for action.Customer are human beings and like to think that they are an important priority and that when a need or question arises someone allow be ready and waiting to help them.5 Appreciation Customer need to know that we appreciate their business.Customer services providers can convey this clutch in many appropriate ways .Saying THANK YOU . to the customer done our words and action is agood school principalting points.Preferred customer mailing list ,information newsletters, limited discount, courtesy , and name recognition are good beginnings to showing our customers our clutch .Additionally ,letting them know that we are glad that they have chosen to do business with us conveys a positive message .A unbendable sustenance eating place has a sign in its drive -through lane that says , we know that you could eat somewhere else thank you for allowing us to serve you..Conclusion Q1I know this verges on the kind of statement thats often seen on a sampler, but providing good customer service IS a simple thing. If you truly want to have good customer service, all you have to do is ensure that your business consistently does these things If youre a good salesperson, you can sell anything to anyone once. yet it impart be your approach to customer service that determines whether or not youll ever be able to sell that person anything else. The essence of good customer service is forming a relationship with customers a relationship that that respective(prenominal) customer feels that he would like to pursue.Question 2All customer have their own unique sets of apprehensions.Expectations may be positive or negative .Organizations essential periodically attempt to determine what their customer expect from their customer welcome .In a mathematical group, list and explain in details the top five expectations that customers would have of the following organizations5 stars hotels world(pren ominal) refrain Food ChainTravel and Tours companyINTRODUCTION Q2When we manage a company the around an important thing that we should take note is about the expectation of each customer .Expectation mean the belief that something provide carry on or come with hope for the future an example an expectation can be the positive and the negative.An expectation is an important because it wil bring your customer or loose your customer. Expectation is base on personal vision of the resultant role and the expectation can be identity based on the experience the way you are treated , the value, prejudice , priorities.There are 2 levels of expectation primary expectation and secondary expectation .Primary Expectation is most basic requirement of interaction and Secondary Expectation are expectation that is based on previous experience that are enchancement from primary expectation.Answer Q2FIVE STAR HOTELThe expectation of five star hotels are mustiness fully equipped with current fac ilities and serve the visitors in the best manageable way. The raw hospitality, quality and friendly service by the hotel staffs adds to the comfort and sumptuosity of staying in a five star hotels i. The five star hotels must promise the journeyists of providing the best exhausting on option which ensures comfort and pleasure. The five star hotel live up to the tradition of stylish decors and impeccable customer service.The accommodation offered at the quintette lede Deluxe Hotels includes deluxe, suite, deluxe suite and measurement accommodation style. All the rooms and the suites of the hotels are air-conditioned, well ventilated, spacious, well lit and are equipped with amenities and facilities like,24 hours room serviceEn-Suite butt with hot and cold running waterPersonal safe insistenceTelevisionTelephoneWork DeskWhile the dining facilities offered at the Five Star Deluxe Hotels are excellent and comprises of in-house dining at the hotel eating place. The restaurant must serves multi cuisine dishes like Indian, Chinese, Continental foods. The coffee shop of the hotels is open up throughout the day and serves light snacks and beverages to the tourists.For the business facilities of five star hotels are must considered the best. An example the conference halls, the banquets, the meeting room of the hotels are the model venues for organizing business meetings or formal gatherings. The recreational facilities at the Five Star Deluxe Hotels give variety of options to its guests. The hotels must have, swimming pool, Jacuzzi, health club, playing arena, shopping arcade to entertain the guests staying at the hotels. The five star house hotels also must provide additional facilities to their guests along with the facilities mentioned above. The list includes,24 hours receptionDoctor on callSafe Deposit thumpTravel deskLuggage storageElevator, liftCar parkInternational Fast Food ChainThe expectation of Fast food restaurant is The expectation of Fas t food restaurant is cheap, convenient, filling.The expectation of Fast food restaurant cannot be over expected with fully equipped with modern facilities and serve the customer in the best possible way with the warm welcoming, quality and friendly service by the restaurant staffs when the restaurant fully pack with customer While the negative expectation are eating out, a fast food restaurant is often the cheapest option, but regrettably not a healthy one. Eating just one fast food meal can pack enough calories, sodium and luscious for an entire day or more. Eating fast food on a regular basis can lead to a legions of different health problems, both physical and psychological. Still, in a grown economy the quick-and-cheap temptation can often be hard to resist. As an informed customer, though, you can make healthier choices and still enjoy the price and convenience of fast food restaurants.Travel and Tours companyTravel is a great way to experience new things the expectation whe n we dealing with the tour guider or tourist department first off all the customer consider the Trip destinationTrip dates Activity biking, hiking, rafting, and Price effigy The company staff should be friendly, efficient, knowledgeable, and able to answer the following questionsthe group size for a aerateWhat is included in the price of the trip and what additional expenses should IexpectWhat are the food arrangementsWhat type of accommodations are providedWhat training do the guides haveWhat is thecancellation and refund policyany references can contact for company and/or this tripConclusionIf you work just for money, youll never make it, but if you love what youre doing and youalways put the customer first, success will be yours.One of the most important customer service skills you can develop is the ability to understand and effectively respond to the customers needs and concerns. For a long time, sales has been perceived to be mostly about trying to convince the customer that he needs the product. Excellent customer service starts by first taking the time to get to know the customer, his situation, his vision, his frustrations and his goals. To devolop our service the company should their staff to Customer Service Skills seminar will guide you in how to get a grasp of these key issues. Once you have a good handle on what is on his heart and mind, then you will know how to offer the customer helpful solutions that are attractive to him because they have value.